What services are there?

It takes courage for someone to admit they may have a problem with drugs or alcohol.  Recognising you might have an issue and asking for help is an important first step to making a change. The Australian Government is offering more help than ever before, with a range of options available, such as:

  • counselling
  • treatment
  • information
  • support. 
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National Alcohol and Other Drug Hotline

The states and territories operate local alcohol and other drug telephone services that offer support, information, counselling and referrals to services. These Alcohol and Drug Information Services offer services for:

  • individuals
  • family and friends
  • general practitioners
  • other health professionals
  • business and community groups.

For free and confidential advice about alcohol and other drugs, call the National Alcohol and Other Drug hotline: 1800 250 015. It will automatically direct you to the Alcohol and Drug Information Service in your state or territory.

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Counselling Online

Counselling Online allows you to communicate with a professional counsellor about your own alcohol and drug use or that of someone you care about. You can:

  • Chat to a counsellor – get help by chatting online to a counsellor
  • Email a counsellor – get help and email your questions.

This service is free, confidential and available 24 hours a day, 7 days a week across Australia.

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Family Drug Support

Family Drug Support  (FDS) is a national service for families dealing with drug and alcohol. FDS provides a toll free, 24-hour national telephone support line, as well as support groups, education programs, counselling and bereavement services for families.

FDS has also developed an online resource for families to help families deal with issues associated with ice and other drugs in a way that strengthens relationships and achieves positive outcomes  FDS Online.

Phone: 1300 368 186

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Kids Help Line

Kids Help Line telephone, web and email counselling is available 24 hours a day, 7 days a week to children and young people aged 5–25.

Phone: 1800 55 1800

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Lifeline is a 24-hour phone and online counselling service designed to help people through any problems.

Phone: 13 11 14

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Hello Sunday Morning 

Hello Sunday Morning’s Daybreak app is a free resource designed to assist people in changing their relationship with alcohol. The app provides access to private chats with professional Daybreak coaches, an anonymous and supportive community and a comprehensive library of behavioural experiments, built by clinicians and designed to help people develop the skills they need to change their relationship with alcohol.
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Page last updated: 17 Nov 2020